Terms and Conditions
Listed below are the Terms for Use and Policies of this website. Anyone that uses this site in any capacity, including the placement of an order, must agree to all of the Terms For Use And Policies listed on this page , as a condition to use and to order from this website.
We do not and will not, under ANY circumstance, sell, share, or distribute any of your personal information. Your trust and confidence in our product line and the way we conduct our business are much more important to us than what you might expect. We will do whatever it takes to earn and maintain your trust as well as your confidentiality.
You may not, under any condition, copy or redistribute any content from this site without our written permission. We reserve all rights concerning the site content, images, concept and design.
Provided the merchandise is returned in the original condition as when shipped and within 30 days of you receiving your order, we will refund the full purchase price of the merchandise. Simply contact us before returning the item.
Returned merchandise is to be shipped to:
Hart Woodcrafts 156 Avery Hill Rd Ledyard CT 06339
All Items must be properly packed when returned and we recommend you use a
shipper you can track (UPS, Fedex, Priority Mail) we are not responsible for any
items lost or damaged in shipping.
Please keep in mind that Mother Nature is responsible for the manufacture of any of the wood, stone or other natural products that we sell. We cannot re-engineer nature for you. We will not sell you anything that has an obvious defect.
We Ship all items via USPS Priority mail and will make every effort to ship items in stock within 24 -48 hours of processing your order. All of our items are custom crafted and items not in stock will require 1-2 week of crafting time to complete and will ship out within 24 - 48 hours of completion. At the time of shipping you wuill recive an email with tracking information.
Ordering Payment and Your Security
Each item shown on the site has been individually hand crafted by the owner Don Hart and are sold through an interactive sales process. You the customer will submit a request for the item on the site and will be contacted with information on the availability of the item crafting time if any and the toal cost including shipping. You will then have a choice of 3 primary payment options:
PayPal which gives you the choice of paying by cash, bank card or credit card. YOU DO NOT NEED A PAYPAL ACCOUNT TO USE THE SERVICE.
Google Checkout similar in function to Paypal but operated by Google and allows you to pay via credit card or bank transfer.
Credit card over the phone. You will need to provide us with your phone number and we will call to process your paymnet via any major credit card.
We will also accepta payment via check but your order will be delated until your check has cleared. At no time will anyone at Hart Woodcrafts ask you to enter your credit card information into any form or send it via email.
We go to great lengths to illustrate our products as accurately as possible. However, please be aware that the software that you use and/or the monitor you have may not accurately display the image colors. Wood is not something that we can manufacture and Mother Nature does have a way of changing the 'norm'. We make every attempt to provide you with the best wood that is available.
All images contained in this website are copyrighted and are the sole property of Hart Woodcrafts except as otherwise noted. These images are not to be sold, transferred, copied or used by any other party and are only available with permission from Heritage Pens. For permission, simply contact us. As long as we get proper attribution, we rarely refuse.
Site Discrepancies and Errors
We strive to keep the content of our site accurate. Due to the size of our site there may be inadvertent discrepancies from time to time. In the event of discrepancies concerning products, pricing, descriptions, or availability, the sale will be voided by us and you will be contacted.
We reserve the right to decline any order which we deem unreasonable.